Warranties

The charter defines the conditions for implementing after-sales service, whether standard or dedicated, within the framework of the product warranty provided contractually. 

It outlines our after-sales service processes and provides details of the various services and service levels for our professional clients (hereinafter referred to as "the client"). 

It applies to all products from Intuis brands in the INTUIS Professional Guide catalog, distributed by Muller Intuitiv Group Intuis, or by Auer Industrial Company, 28 rue de Verdun 92150 SURESNES.

Thermodynamic products, boilers, hydraulic modules, and gas radiators.

(*) For models equipped with a domestic hot water tank.

(**) If the commissioning of the heat pump is carried out by an Intuis Approved Technical Station, the warranty is 5 years for the ECS tank, compressor, electrical equipment, and 1 year for labor. Subject to Intuis receiving the duly completed commissioning form and validation of conformity by Intuis services.

(***) Meets the "NF Performance" label.

Electric heaters intuis and intuis Signature

Reminder of the standard warranty and after-sales service conditions for professionals:
  
Warranty

Products are guaranteed against all manufacturing defects or material vice under the conditions and durations described below and in the contracts / general terms and conditions of sale applicable to contractual relationships with professional customers.

Warranty Limitation on Products

The warranty is strictly limited, at the discretion of our After-Sales Service (Factory After-Sales Service), to the free replacement or factory repair of the defective part or parts of the Product.

The warranty excludes any labor and travel expenses (such as those related to the recovery, disassembly, and reassembly of the Product or the defective part at the customer's premises), any transportation / shipping costs of products or parts, as well as any compensation for damages and interests.

Any return of parts is subject to the approval of our After-Sales Service. Once approval is given by our After-Sales Service for the return of parts, they must be shipped carriage paid and properly packaged within fifteen days; the costs of disassembly and reassembly of the Product cannot be borne by us.

The warranty can only be activated for Products that have been used normally under the conditions for which they are intended, and in accordance with the instructions for use accompanying the Products.

The warranty does not apply in case of fortuitous events or force majeure, as well as for replacements or repairs resulting from normal wear and tear of the Products, deterioration or accidents resulting from negligence or fault of the Buyer or any third party, transformation of the products, installation, monitoring, maintenance, or storage defects, and abnormal or non-compliant use according to our instructions.

The duration of the warranty for each product is 2 years, subject to a longer duration provided for in the SAV Charter. The warranty period starts from the date of invoice. If it is not possible to establish a certain date, the maximum warranty period cannot exceed six months more than the Warranty Period, calculated from the date of manufacture of the product (as indicated on the label on the Product).

Repairs and replacements made under the warranty do not extend a new warranty period or prolong the initial warranty.

Essential spare parts for the use of the Product will be available for 5 years from the manufacture of the Product, subject to a longer duration provided for in the SAV Charter.

In the event that the Buyer wishes, as part of the resale of the products to its customers, to extend the duration or scope of the warranties, compared to the warranty granted by the Seller under these GTCS or that this warranty extension to its customers results from legal provisions applicable in its relationships with its customers, it does so under its sole responsibility. In this case, the Buyer agrees (i) not to claim any warranty from the Seller beyond what is provided in the GTCS, (ii) to indemnify the Seller and hold it harmless from all damages (including attorney's fees and court costs) to which it could be condemned and all damages it could suffer due to the warranty extension granted by the Buyer to its customers.

The warranty provided under our GTCS and those provided imperatively by law are the only warranties offered by the Seller to the Buyer.

Our after-sales service is provided, in accordance with the terms of the SAV Charter.
[1] In case of contradiction between the SAV charter and the general terms and conditions of sale, the latter prevail.

Special feature of the intuis connect connected offer

The connected offer consists of connection accessories, Muller Intuitiv with Netatmo Module, Aqua Manager, Manager Counter, Kit Shunt, and a service made available to users, optional and free, allowing remote control of compatible equipment from a smartphone via an intuis connect Application. This application is available on the App Store and on Google Play.

Muller Intuitiv may at any time and as of right modify the services related to the intuis connect connected offer, including adding, modifying, or deleting ranges, options, or features and evolving their performance.

Connection accessories are not spare parts.

Warranty Period

- 5-year Warranty: intuis signature products (excluding connection accessories)
- 3-year Warranty: Radiator range, radiant panels, towel warmers, bathroom (excluding connection accessories)
- 2-year Warranty:** intuis connect connection accessories (Muller Intuitiv with Netatmo): Modules, Manager counter, Aqua Manager, and Kit shunt Radiators for accumulation
- "Tertiary and Industrial" Ranges:** Aerotherms, air curtains, radiant cassettes, infrared emitters, and hand dryers

Replacement made under warranty does not initiate a new warranty period or extend the initial warranty. The warranty starts from the invoice date. If it is not possible to establish a certain date, the maximum warranty period cannot exceed six months more than the Warranty Period, calculated from the date of manufacture of the Product (as indicated on the label on the Product. Repairs and replacements made under the warranty do not initiate a new warranty period or extend the initial warranty.

Standard Conditions for Exchanging Parts under Warranty

For any request for a free exchange of spare parts under warranty, the part must be returned to our factory after-sales service, accompanied by the warranty documents of the incriminated Product: Recording of the product's nameplate and warranty certificate with the installer's stamp or installation invoice, and/or the product purchase invoice.

Any return of parts is subject to the approval of our after-sales service. Once

 approval is given by the after-sales service for the return of parts, they must be shipped carriage paid and properly packaged within fifteen days; the costs of disassembly and reassembly of the product cannot in any case be borne by the Manufacturer.

Our after-sales service will examine the part and confirm whether the exchange is free and therefore the application or not of the warranty.

Spare Parts

The supply of spare parts, essential for the use of the Products, called spare parts, whether carried out within the framework of the Product warranty or not, is guaranteed for a duration of:

- 10 years: from the date of manufacture of these. Accessories are not spare parts.
- 1-year Warranty: from their billing date for spare parts marketed (excluding Product warranty).